Return And Cancellation Policy
Return and Exchange Policy
At Ritzz, we strive to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer a hassle-free return and exchange policy.
Return Policy
- You may return any unused, unworn, or defective item within 2 days from the date of delivery.
- To be eligible for a return, your item must be in the same condition as you received it and in the original packaging.
- Please contact our customer service team at Anshulbhathija159@gmail.com to initiate a return request.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and the status of your refund.
- Refunds will be issued to the original method of payment.
Exchange Policy
- We offer exchanges for items of the same value if you received a defective or incorrect product.
- If you need to exchange an item, please contact our customer service team at Anshulbhathija159@gmail.com to initiate an exchange request.
- Once your exchange is approved, we will provide you with instructions on returning the item and processing your exchange.
Conditions for Returns and Exchanges
- Items must be unused, unworn, and in the same condition as received.
- Original tags and packaging must be intact.
- We reserve the right to refuse returns or exchanges if the item does not meet our criteria.
Non-Returnable Items
- Certain items are not eligible for return or exchange, including [electronic product].
Shipping Charges
- Customers are responsible for shipping costs associated with returning or exchanging items, unless the return or exchange is due to our error or a defective product.
Contact Us
If you have any questions about our return and exchange policy, please contact us at Anshulbhathija159@gmail.com .
Changes to This Policy
We reserve the right to update or change our return and exchange policy at any time. Any changes will be effective immediately upon posting on this page.