Refund And Shipping Policy

Refund And Shipping Policy

Thank you for shopping at Ritzz! We aim to provide you with a seamless shopping experience, and your satisfaction is our top priority. Please read our refund policy carefully to understand your rights and responsibilities when requesting a refund.

  1. Eligibility: You may be eligible for a refund if you have purchased a product through our platform and meet the following criteria: the product is defective, damaged, or not as described, and you have initiated a return request within 1 day from the date of delivery.

  2. Return Process: To initiate a return and request a refund, please contact our customer service team at anshulbhathija159@gmail.com within the specified timeframe. Our team will review your request and provide you with instructions on returning the item.

  3. Refund Procedure: Once we receive the returned item and verify its eligibility for a refund, we will process your refund promptly. Refunds will be issued to the original method of payment used for the purchase. Please allow 5-7 business days for the refunded amount to reflect in your account, depending on your payment provider.

  4. Non-Refundable Items: Certain items are not eligible for a refund, including products that have been used, worn, or altered, as well as items returned beyond the specified return period.

  5. Shipping Costs: Shipping costs associated with returning the item are non-refundable, unless the return is due to our error or a defective product. If you receive a refund, the cost of return shipping will be deducted from your refund.

  6. Shipping Time: Please note that shipping times for products purchased through Ritzz typically range from 7 to 14 days, depending on the destination and shipping method selected.

  7. Contact Us: If you have any questions or concerns regarding our refund policy or shipping times, please contact us at anshulbhathija159@gmail.com.

  8. Changes to This Policy: We reserve the right to update or modify our refund policy at any time. Any changes will be effective immediately upon posting on this page.

  9. Refund in Case of Disputes: Our refund policy aims to ensure customer satisfaction and address any issues that may arise with their purchases. In the event of customer disputes or discrepancies, Ritzz will act as a mediator to facilitate communication between the customer and the seller. While Ritzz facilitates transactions on its platform, it is important to note that we are not directly involved in the sale of products. Therefore, liability for refunds primarily rests with the seller. However, Ritzz is committed to ensuring fair resolutions and may step in to provide assistance or guidance as needed to resolve disputes amicably.

By making a purchase through our platform, you acknowledge and agree to abide by our refund policy.